Reputation management for retail and hospitality businesses

Turn real visits, purchases, and stays into useful feedback for the next customer.

Customers compare the experience before they arrive

A shopper, diner, or guest may look for recent feedback about service, consistency, atmosphere, and how a business handles problems. Old reviews can leave an incomplete picture of today’s operation.

Fit the request to the visit

A receipt, checkout interaction, or post-visit message can support feedback where appropriate. The process should be easy and neutral, without pressuring someone at the counter or rewarding only positive ratings.

Monitor by location and customer experience

Different branches, shifts, or service categories can produce different feedback. Compare like-for-like businesses and look for patterns worth investigating. A review response should acknowledge a concern without inventing facts about what happened.

How CLT can help

Review capture suited to visits and purchases
Monitoring of recent feedback and recurring service themes
Competitor tracking and Google profile checks

CLT Core includes managed review generation, monitoring, response support, and competitor tracking. It is $997 setup and $497 per month. We begin with an audit to identify what deserves attention. See the managed review service.

Questions business owners ask

Can this support a business with more than one location?

Yes. Start with your business details and tell us the number of locations in the notes. Scope and service arrangements are discussed before implementation.

What should I include in my audit request?

Your business name and contact information are required. A public website or Google profile link and city/state help us identify the correct business. No account access is needed for the initial audit.

Explore related resources

Use the review-request checklist, see our audit methodology, or explore other industries.

Start with your FREE Local Trust Audit.

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