Managed reputation and review services for local businesses.

A managed service, with clear responsibilities

You bring the service experience. CLT helps build and manage the review-generation and reputation-monitoring process around it. This is an ongoing service, not simply another software login for your team to manage.

• CLT: helps set up review requests and capture tools, monitors reviews and relevant competitors, supports responses, and provides a monthly Local Trust report.
• Your business: confirms accurate business information, provides any needed account permissions, and identifies the right contact for sensitive reviews and service concerns.
• Together: agree on request timing, response tone, approval needs, and priorities for improvement.

The monthly report covers review activity, recency and velocity, competitor reputation, and recommendations. Monitoring can surface Google Business Profile changes; it cannot prevent every edit, suspension, or platform decision.

Generate honest feedback consistently

A review process works best when it fits the customer experience. That may mean following a completed repair, a visit, an appointment, a project, or a purchase. CLT helps put review requests and review-capture tools into a managed workflow.

The goal is honest feedback from customers you have actually served. Avoid buying reviews, offering rewards for positive ratings, or asking only satisfied customers to publish feedback. Platform requirements differ, so the request process should be checked for each destination.

Monitor the details customers compare

Compare your Google reviews with nearby competitors using the same observation date and sample, then prioritize the gaps that matter.

A star average alone does not show whether your business looks active and responsive. Review count, recency, response quality, and competitor activity provide a fuller picture.

CLT Core includes review monitoring, review response support/automation, competitor tracking, review velocity and recency tracking, and a monthly Local Trust report. Google Business Profile monitoring helps surface changes that deserve your attention.

Respond with a human standard

Good responses acknowledge the experience, stay specific where appropriate, and move sensitive conversations to a private channel. A response should never invent an interaction or reveal private customer details.

Automated support should fit your business’s tone and approval needs. Complaints, sensitive topics, and unusual situations deserve human review.

Make strong experiences visible

Genuine reviews can become useful social proof on your website and in other content. Reuse should preserve the reviewer’s meaning and follow applicable permissions and platform rules.

If you have an existing customer list, onboarding can also include customer reactivation. Eligibility and campaign details are handled after initial information collection.

A clear starting point and price

CLT Core is $997 setup and $497 per month. Optional call-answering and lead-response tools are priced separately. See the core service and optional upgrades.

Start with a free audit to decide which gaps matter. See how needs vary by industry or use the review-request checklist.

Review software or a managed service: which fits?

Software can send requests and collect activity, but someone still needs to own setup, customer timing, monitoring, response decisions, and follow-through. If your existing tools and team already do that well, avoid duplicating the workflow. CLT is for owners who want help managing the process.

We start by identifying the gap rather than assuming every business needs another tool. We agree on responsibilities, approvals, and the information needed for setup before choosing a workflow. Any connection to existing business software must be confirmed separately; we do not assume compatibility.

Questions about managed review services