Reputation management for health and wellness businesses

Build confidence around the appointment experience while treating sensitive information carefully.

The appointment experience is visible to future visitors

People may compare public feedback about scheduling, staff communication, comfort, and follow-through. A clear profile and recent reviews can help explain what it feels like to engage with a practice, studio, or wellness business.

Keep the feedback process appropriate to your setting

A fitness studio, salon, dental practice, and medical office have different privacy and professional requirements. Review requests should fit the setting and collect only what the process needs. Do not send patient information through the audit form.

Use public responses carefully

Even a well-intended response can reveal more than it should. Establish an approval process for sensitive reviews and move personal discussions to an appropriate private channel. Reputation tools do not replace professional privacy obligations.

How CLT can help

Review capture suited to visits and appointments
Response support and escalation for sensitive feedback
Monitoring of public profile details, recency, and competitors

CLT Core includes managed review generation, monitoring, response support, and competitor tracking. It is $997 setup and $497 per month. We begin with an audit to identify what deserves attention. See the managed review service.

Questions business owners ask

Do you need patient or health records for the audit?

No. The initial audit uses public business information. Do not submit patient information or health records.

What should I include in my audit request?

Your business name and contact information are required. A public website or Google profile link and city/state help us identify the correct business. No account access is needed for the initial audit.

Explore related resources

Use the review-request checklist, see our audit methodology, or explore other industries.

Start with your FREE Local Trust Audit.

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